Refund Policy
Effective date October 1, 2026
Currently, all features of DoNow are provided free of charge and no payment occurs. The policy below applies to payments made after paid plans launch, and prices and detailed terms will be announced on the Pricing page at launch.
This is an English translation provided for convenience. If it differs from the Korean version, the Korean version prevails.
1. Withdrawal of the order
If you have not used the paid features within 7 days of the payment date, you can request a full refund. If you have already used paid features, withdrawal may be restricted under the Act on the Consumer Protection in Electronic Commerce, etc. (「전자상거래 등에서의 소비자보호에 관한 법률」), and the Company will make this clear before payment.
2. Cancelling a recurring payment (subscription)
- You can cancel a subscription at any time; once cancelled, you will not be charged from the next payment date.
- Even after cancelling, you can keep using paid features until the period already paid for ends.
- If you cancel an annual payment midway, the amount for the period used and related fees will be deducted and the rest refunded.
3. Free trials and notice of price changes
If a free trial converts to a paid payment or the subscription price increases, the Company will notify you at least 30 days before it applies and obtain your consent. If you do not consent, the conversion to paid or the increased price will not apply.
4. Refunds due to the Company’s circumstances
If you cannot use paid features normally for reasons attributable to the Company, the Company will refund the amount for the period you could not use them or extend your usage period. If the Service is discontinued, the fee for the remaining usage period will be refunded.
5. How to request a refund and processing time
You can request a refund through the contact details on the Contact page. The Company will process the refund within 3 business days of the date it confirms the request; depending on the payment method, the actual refund may take longer.